Shipping Policy

This Shipping Policy explains how orders are processed, shipped, delivered, and supported. It applies to all orders placed through our website. By placing an order, you agree to the terms described in this policy. We encourage you to read it carefully before purchasing. If you have questions after reading it, please contact us through the Contact page.

Order Processing

All orders are subject to a processing period before shipment. Processing includes order verification, payment authorization, inventory allocation, picking, packing, and handoff to the shipping carrier. Our standard processing time is one to three business days. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays typically begin processing on the next business day. During peak periods, including major promotional events and holiday seasons, processing may take longer than usual. We will communicate delays when they occur and provide updated estimates whenever possible. We do not guarantee same-day processing. We do not process orders on days when our facilities are closed. If you need an order by a specific date, we recommend placing it well in advance and contacting us to confirm current processing timelines.

Order Verification

Before an order ships, we may perform verification checks to protect against fraud and unauthorized transactions. These checks may include confirming billing information, confirming shipping information, and reviewing order details for inconsistencies. If we cannot verify an order, we may contact you for additional information. If we do not receive a response within a reasonable period, we may cancel the order and issue a refund in USD to the original payment method. We reserve the right to cancel any order that we believe is fraudulent, unauthorized, or in violation of our terms. We also reserve the right to limit or refuse orders that appear to be made for resale or commercial purposes without our written consent.

Shipping Coverage

We offer shipping to the destinations listed at checkout. If your location is not available at checkout, we currently do not ship there. We are continuously working to expand our shipping coverage. All orders qualify for free shipping. There is no minimum order value required to receive free shipping. We do not charge handling fees, packaging fees, or fuel surcharges. The price you see at checkout includes the cost of shipping. We cover the cost of shipping and any applicable duties, tariffs, or import fees so that you do not receive additional charges at delivery. If you are charged any unexpected fee by a carrier or customs authority, please contact us through the Contact page and we will work to resolve it.

Shipping Methods

We select shipping methods based on destination, package size, weight, and carrier availability. We may use a combination of postal services, commercial carriers, and regional delivery partners. The specific carrier used for your order may vary. We do not guarantee the use of a specific carrier. If you have a carrier preference, you may contact us before placing your order, but we cannot guarantee that we can accommodate every request. We may split an order into multiple shipments if it contains items that ship from different locations or if splitting the order reduces delivery time. If an order is split, you will receive separate tracking information for each shipment. You will not be charged additional shipping fees for split shipments.

Delivery Timeline

Once an order has shipped, delivery typically takes six to twelve days. This estimate is based on average transit times and may vary depending on your location, local carrier conditions, weather events, customs processing, and other factors outside our control. Delivery estimates are not guarantees. We do not promise delivery by a specific date unless we explicitly agree to do so in writing. If your order has not arrived within the expected window, please contact us through the Contact page so we can investigate. We will work with the carrier to locate the package, file a claim if necessary, and provide a resolution. If a package is confirmed lost, we will replace it or refund it in USD, at your preference, subject to availability.

Tracking Information

When your order ships, we will provide tracking information by email or through your account, if an account is available. Tracking information may take up to forty-eight hours to become active after shipment. If tracking does not update for several days, it does not necessarily mean the package is lost. Carriers sometimes fail to scan packages at every checkpoint. If tracking has not updated for an extended period and the estimated delivery window has passed, contact us and we will investigate. We are not responsible for tracking inaccuracies caused by the carrier, but we will advocate on your behalf to resolve them.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays or losses caused by incorrect, incomplete, or outdated address information. If you notice an error in your shipping address after placing an order, contact us immediately through the Contact page. If the order has not yet shipped, we may be able to correct the address. If the order has already shipped, we may not be able to change the address. In that case, you may need to contact the carrier directly or wait for the package to be returned to us. If a package is returned to us because of an address error, we will contact you to arrange reshipment. Additional shipping costs may apply for reshipment caused by address errors. We do not refund original shipping costs in these cases because shipping was already provided.

Delivery Issues

If a package is marked as delivered but you cannot find it, please check around your delivery location, with neighbors, and with your local carrier. Sometimes packages are left in a secure location or with a building manager. If you still cannot locate the package, contact us within a reasonable period and we will work with the carrier to investigate. We may ask you to file a police report in cases of suspected theft. We are not responsible for packages stolen after delivery, but we will assist you in pursuing a resolution. If a package is damaged in transit, please photograph the damage and contact us immediately. We will arrange a replacement or refund in USD, subject to verification.

Customs, Duties, and Taxes

We cover applicable duties, tariffs, and import fees for orders shipped to supported destinations. You are not responsible for paying additional customs charges at delivery. If a carrier or customs authority attempts to collect a fee from you, please contact us through the Contact page and we will resolve it. We do not charge sales tax in jurisdictions where we are not required to collect it. Where tax collection is required, it will be calculated at checkout and included in your total. We comply with applicable tax laws and remit taxes as required. We do not manipulate order values or misdeclare shipments to reduce duties. We believe in transparent, legal, and ethical shipping practices.

Shipping Delays

Shipping delays can occur for many reasons, including weather events, natural disasters, carrier disruptions, customs backlogs, public holidays, and high order volumes. We are not responsible for delays caused by factors outside our control, but we will communicate with you and work to minimize the impact. If a delay is caused by our internal processing, we will expedite the order where possible and keep you informed. If a delay is caused by the carrier, we will file a trace or claim and advocate for a resolution. If a delay is caused by customs, we will provide documentation and support as needed. We ask for your patience during peak periods and unexpected disruptions.

Order Cancellation

You may request cancellation before your order ships. Contact us through the Contact page as soon as possible. If the order has not been processed or shipped, we will cancel it and issue a refund in USD to the original payment method. If the order has already shipped, you may need to follow our return process after delivery. We reserve the right to cancel orders for reasons including suspected fraud, inventory unavailability, pricing errors, or violations of our terms. If we cancel an order, we will notify you and issue a refund in USD. We are not liable for any indirect losses caused by cancellation.

Partial Shipments and Backorders

If an item is unavailable at the time of processing, we may ship the available items and place the unavailable item on backorder, or we may hold the entire order until all items are available. We will notify you if your order is affected. If an item is on backorder for an extended period, you may request a refund for that item. Refunds are issued in USD to the original payment method. We do not charge additional shipping fees for backordered items that ship separately. We do not guarantee availability of any item. Inventory levels can change quickly, especially during promotions.

Shipping to Multiple Addresses

We currently ship each order to a single address. If you need items shipped to multiple addresses, please place separate orders. This helps us provide accurate tracking and avoid confusion. If you have special circumstances, contact us and we will consider whether an exception can be made. We reserve the right to decline split-address shipments if they create operational or fraud risks.

Contact and Support

For all shipping-related questions, including order status, tracking, delays, address changes, and delivery issues, please contact us through the Contact page. Please include your order number and a clear description of your question or issue. We aim to respond promptly, though response times may be longer during peak periods. We appreciate your patience and your detailed communication. The more information you provide, the faster we can help.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our operations, carriers, legal requirements, or customer needs. The version posted on our website is the current version. We encourage you to review it periodically. Your continued use of our website and placement of orders after an update constitutes acceptance of the updated policy. If you do not agree with an update, please do not place an order.